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rw_hardin
Occasional Visitor

Email

Is there any way to transfer my comcast residential email addresses to my new business account?

Accepted Solution

Re: Email

Welcome rw_hardin. Yes the email address can be moved to your business account. The Support Center can assist with making the change.  They will need the residential account number and the email addresses that you want tom move, the Business Account number that they are to be moved to.  Please be aware that your <@comcast.net> email address cannot be accessed via the Business Portal, although they will be associated with your Business Account number.

 

Thank You

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Accepted Solution

Re: Email

Excellent. Is there a number I can use to expedite this process?

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Accepted Solution

Re: Email

Hi rw_hardin.  The Support Center @ 1 -800-391-3000 can assist with xfinity wifi connectivity issues.

 

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Community Manager
Community Manager

Re: Email

Welcome rw_hardin. Yes the email address can be moved to your business account. The Support Center can assist with making the change.  They will need the residential account number and the email addresses that you want tom move, the Business Account number that they are to be moved to.  Please be aware that your <@comcast.net> email address cannot be accessed via the Business Portal, although they will be associated with your Business Account number.

 

Thank You

rw_hardin
Occasional Visitor

Re: Email

Excellent. Is there a number I can use to expedite this process?

Community Manager
Community Manager

Re: Email

Hi rw_hardin.  The Support Center @ 1 -800-391-3000 can assist with xfinity wifi connectivity issues.

 

Highlighted
Beachwood25
Occasional Visitor

Re: Email

I tried this and it worked until last Saturday them my emails just stopped working. Now I'm being told it's going to take up 72 hours before a tier 2 can look into it. I find this unacceptable as I'm paying more to get business level support. Every day I don't have my email back I'm loosing business. I can't believe how unprofessional this. Hire more people and train them for gods sake.
Trusted Forum Contributor

Re: Email


@Beachwood25 wrote:
I tried this and it worked until last Saturday them my emails just stopped working. Now I'm being told it's going to take up 72 hours before a tier 2 can look into it. I find this unacceptable as I'm paying more to get business level support. Every day I don't have my email back I'm loosing business. I can't believe how unprofessional this. Hire more people and train them for gods sake.

Me thinks there was some type of outage or system error on Saturday, as one of my Comcast emails failed on Saturday as well.  Don't be afraid to call in and ask for a status update, in my case I called in and they were able to reach out to tier II and fixeit up for me while I was on the phone. 

Beachwood25
Occasional Visitor

Re: Email

Ya they told me 72 hour wait for tier 2. Still no answer. 😞
Heather_Adams
Contributor

Re: Email

They did this for me.  It did get a little confusing.  If they do it for you like they did it for me, they will set up an additional account.  I froget now how the hassles went, but just be on the look out for I think an odd user name to appear somewhere.

 

I know I had to make several calls and people were very confused about the process.  But I do know you will end up with an additional account.  I have a comcast business account, a comcast residential account (for cable TV) and then this third odd account that seems to contain the old email address.......

 

whenever I access it it keeps trying to sell me internet and TV!