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Email Send/Receive Error

Nature
New Member

Email Send/Receive Error

Send/Receive error occurs with outlook, can't synchronize. Issue began on May 31st and 2 emails are sitting in outlook outbox. Error message says to contact Internet Service Provicer.
Using a browser, Gmail allows emails to work normally.  Error code 0x800CCC0E

Official Employee

Re: Email Send/Receive Error

Hi Nature and welcome to the business forums. 

 

I do appreciate you bringing your email issues to our attention. Do you by chance have hosted email from Cloud solutions or is this from another provider? 

Nature
New Member

Re: Email Send/Receive Error

It is a gmail account normally accessed using Outlook.  Since the error message suggested contacting our Internet Service Provider, I posted here. 

Official Employee

Re: Email Send/Receive Error

Thank you for confirming for me, Nature.

 

Are there any issues you're having with your internet services such as packet loss or latency? This may not be a Comcast issue but rather an Outlook or Gmail issue if everything else is working correctly. 

Nature
New Member

Re: Email Send/Receive Error

Where can I check for  packet loss or latency ?

Official Employee

Re: Email Send/Receive Error

Do you notice any slow internet speeds or are you getting disconnected from the internet at all?

 

 

I can also review your account if you would like to private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account.