Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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New Member

Dropping connection

I have been with comcast for no more than one week and i have spent two of those days troubleshooting why our gateway keeps losing connection.

 

First time we lost connectivity I noticed that the WAN DHCP subnet mask and default gateway to be 0.0.0.0. Thinking this was the issue, I power cycled the modem to try to regain these settings back. The result was that I was no longer able to access the gateway anymore or even ping it while being directly connected to it. After resetting the gateway to factory and regaining an internet connection and reconfiguring it again for our office network, it lost connectivity again after a couple of hours. The solution was to reset it again and reconfigure it again to match our existing network. I am pretty fed up with it and i believe the culprit to be that the subnet mask and defautl gateway are still at 0.0.0.0.

 

I fully expect to lose connectivity again. Phone support has been useless aside from telling me to rest the router to factory again.

 

here is a picture of what my gateway reports. comcast.JPG

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3 REPLIES 3
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Community Manager
Community Manager

Re: Dropping connection

Welcome DannyM.  Our Tier 2 agent researched this issue.  A service call is recommended as there are timeouts & errors pn this line. Please let us know your preference of  morning or afternoon and this will be relayed to the Local Service Center to dispatch a tech.

 

Thank You

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New Member

Re: Dropping connection

Thanks for the reply, anytime monday thru friday before 1pm is preferable.

 

Thank you.

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Community Manager
Community Manager

Re: Dropping connection

Hi DannyM. The request for an AM service call has been forwarded to the Local Service Center for dispatch.

 

Thank You

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