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Dropped Connection

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anolte
New Contributor

Dropped Connection

We run and online gaming business from our home.  To ensure proper speed and bandwidth. We upgraded to Comcast Business Class (expensive).  For the past two nights between 9:30 and 10:30 pm central time, we had several hundred customer online when we started to drop frames.  Within 60 seconds, the connection was gone. With several calls to Comacst Business Support and rebooting the modem, it would come up briefly but was not stable.  I gave up and went to bed.  Bottom line, several hundred customers lost including lost revenue.  Comcast cannot send a tech to my house until Thursday, 6 days after the event occurred. 

 

Any suggestions from Comcast would be appreciated.

Accepted Solution

Re: Dropped Connection

testing madhu

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Accepted Solution

Re: Dropped Connection

Tech is scheduled to be here at 9 am in the morning.

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Fourth Night Hard Down

6:45 tonight.  Hard down again.

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Re: Intermittent Internet Connectivity Fail

I just posted a similar issue.  It is not just you.

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Re: May have to close tonight - NO INTERNET

8:00 pm Central Time and guess what.  My Business Class Service is down several time during peak hours.  The tech also came out this morning at 11, stayed 5 minutes, said he had to go elsewhere to correct the problem and I never heard bad from him.

 

Here I sit on night 6 and the connection goes up and down.  Hello AT&T

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anolte
New Contributor

Re: Intermittent Internet Connectivity Fail

I just posted a similar issue.  It is not just you.

anolte
New Contributor

Fourth Night Hard Down

6:45 tonight.  Hard down again.

tsummers
Frequent Contributor

Re: Dropped Connection

Did you call 800 comcast or 800-391-3000? It sounds like they gave you a residential time frame.  Call the business line and have it pushed up.  If they question the account, advise them you have business class internet.  They should be able to get a technician much sooner.

Community Manager
Community Manager

Re: Dropped Connection

Welcome Anolte.  We followed up with the local market and your service call has been rescheduled for today.  Please let us know  if the issue persist after the service call.  

 

Thank You

madhusudhan
Visitor

Re: Dropped Connection

testing madhu

anolte
New Contributor

Re: Dropped Connection

Tech is scheduled to be here at 9 am in the morning.

anolte
New Contributor

Fifth Night Internet Hard Down

8:20 central time and this is the fifth night that our business class internet has gone down.  Again, lost customers and lost revenue!!!!!  Tech will be here at 9 in the morning.  WHAT A DRILL!!!!!

anolte
New Contributor

May have to close tonight - NO INTERNET

Business Class up and down several times since 8:20.  We may just have to close for the day.  What a mess!

anolte
New Contributor

Re: May have to close tonight - NO INTERNET

8:00 pm Central Time and guess what.  My Business Class Service is down several time during peak hours.  The tech also came out this morning at 11, stayed 5 minutes, said he had to go elsewhere to correct the problem and I never heard bad from him.

 

Here I sit on night 6 and the connection goes up and down.  Hello AT&T

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poed
New Member

Re: May have to close tonight - NO INTERNET

Plan on it going forever.