Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
New Member

Download speed is below contract agreement

Explain why this is below 10 Mbps.  I believe my contract agreement is guarantee at 10 or higher.



0 Kudos
Trusted Forum Contributor

Re: Download speed is below contract agreement

Hello HKCPA and welcome,


The actual business class speeds span from Starter @ 16Mbps down / 3 Mbps up, Deluxe 50 @ 50/10, Deluxe75 @ 75/15m Deluxe100 @ 100/20 and Deluxe150 @ 150/20. Comcast guarantees these internet speed with a Computer connected directly to one of the Comcast Gateway (CG) ethernet LanPorts 1-4. Please confirm that this is where your posted reading was taken. If not, than reconnect and restest and post your new results. If it is, then please provide up a copy of your upload and download power levels from within your CG. Akso, please give us a little more detail about your network interconnection.


Look forward to heariing from you. 

0 Kudos