Connectivity
Connectivity and managing Your Comcast Business network
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MDA
New Member

Download/Upload speed variations since moving locations

I run a home office and have the Deluxe Business Package which is supposed to come with 50/10 Download/Upload speeds. At one point my office was in a room of my home; I've now since moved it to my guesthouse. I'm getting speeds that vary between 19/5 to 35/25. The Download speed never goes above 35, the upload speed is often higher than the download speed. I would say I am averaging 25-30 Mbps for a download speed. I recall it being pretty consistent at 50/10 in the old space, but it's all over the place at the new location, and it never gets up to 50 for download.

 

What are the acceptable specs for this package? I feel like with what I'm paying, getting download speeds between 19-35 aren't worth it. 

 

Is there anything I can try to troubleshoot this issue?

 

Thanks

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2 REPLIES 2
MDA
New Member

Re: Download/Upload speed variations since moving locations

Here are 25 hours of speed test results: http://testmy.net/quickstats/Marie%20Arrowsmith

 

 

 

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Community Manager
Community Manager

Re: Download/Upload speed variations since moving locations

Hello MDA,

 

Your test result shows a possible signal issue. We recommend a field tech call to test the IP-Gateway's current signal status from site.

An average your service indicates 29.6 Mbps down and 6.7 Mbps up but based on http://testmy.net/quickstats/Marie%20Arrowsmith result periodically your service improves. This indicates a possible signal issue. 

 

 

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Please send me private message, so I can setup the tech call for you.

 

Thank you

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