Matt thanks so much for taking the time to reach out to us through our business forums. I greatly appreciate your patience and apologize for the delay in our response. I can not even imagine what you are going through right now as an It professional with the services impacted so much. I know how important the services are to the business and I would love to get to the bottom of the connection issues. Can you please reach out through private message with your first and last name, full service address and account number or phone number?