Connectivity
Connectivity and managing Your Comcast Business network
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khaleesi
Occasional Visitor

Daily Outages, short and brief, but painful.

Since summer began I have been experiencing random outages throughout the day where the internet very shortly cuts out. I switched to Comcast Business because I was experiencing this with Xfinity Wifi, and now I am experiencing it with Comcast Business. 

 

Has something changed with the service? Is it specific to my area? 

 

It is exremely frustrating and I am in a contract and want a solution or I want out. 

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7 REPLIES 7
Official Employee

Re: Daily Outages, short and brief, but painful.

Hello, I am so sorry to see that you have had such a poor customer experience as this is not what we strive for. I would feel the same way and I would love to take a look at your account if that's okay. Can you please send a private message with your name, the phone number, and full address to the account? 

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khaleesi
Occasional Visitor

Re: Daily Outages, short and brief, but painful.

It’s happening every evening again. It’s like I was lied to and the internet is shared. I am so sick of this. It’s the worst internet service I have had in all the places I have lived. Please explain why me and so many others are experiencing this.

And I want out of my contract!!
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Community Manager
Community Manager

Re: Daily Outages, short and brief, but painful.

I know how important the services are to your business and understand how impactful any disruption can be. I would love to assist you with the disruptions and concerns that you have regarding the services. Can you please reach out through private message with your first and last name, full service address and account number or phone number and we will dig into the disruptions and do all that we can to assist. -Comcast_Michelle

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gag
New Member

Re: Daily Outages, short and brief, but painful.

I have the same problem, but if I report to the customer service says the problem is not Comcast. And I try to conncetd directly to the modem and still the same problem.

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Community Manager
Community Manager

Re: Daily Outages, short and brief, but painful.

Hey there! Thank you so much for reaching out to Comcast for help with the service concern. I can certainly help with providing a solution as quickly as possible. Please click on our handle (ComcastBiz_Support) and send a private message with your name, the complete service address, and account number or phone number so we can help. -Gabriel

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HC_Admin
New Member

Re: Daily Outages, short and brief, but painful.

We are experiencing the same thing, logging multiple disconnections throughout the day.

The service has not been reliable and we have already had to go through the time and expense of running a second ISP in order to verify the issue is with Comcast.
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Official Employee

Re: Daily Outages, short and brief, but painful.

Oh No! I know how impactful any service issue can be to a business and I hate to hear that you are having so much trouble with the services. I would love to look further into this with you. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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