Since summer began I have been experiencing random outages throughout the day where the internet very shortly cuts out. I switched to Comcast Business because I was experiencing this with Xfinity Wifi, and now I am experiencing it with Comcast Business.
Has something changed with the service? Is it specific to my area?
It is exremely frustrating and I am in a contract and want a solution or I want out.
Hello, I am so sorry to see that you have had such a poor customer experience as this is not what we strive for. I would feel the same way and I would love to take a look at your account if that's okay. Can you please send a private message with your name, the phone number, and full address to the account?
I know how important the services are to your business and understand how impactful any disruption can be. I would love to assist you with the disruptions and concerns that you have regarding the services. Can you please reach out through private message with your first and last name, full service address and account number or phone number and we will dig into the disruptions and do all that we can to assist. -Comcast_Michelle
I have the same problem, but if I report to the customer service says the problem is not Comcast. And I try to conncetd directly to the modem and still the same problem.
Hey there! Thank you so much for reaching out to Comcast for help with the service concern. I can certainly help with providing a solution as quickly as possible. Please click on our handle (ComcastBiz_Support) and send a private message with your name, the complete service address, and account number or phone number so we can help. -Gabriel
Oh No! I know how impactful any service issue can be to a business and I hate to hear that you are having so much trouble with the services. I would love to look further into this with you. Can you please reach out through private message with your first and last name, full service address and account number or phone number?