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sellsbread
Visitor

DNS Problem or gateway?

I cannot connect to the domain http://www.atlantabread.com or http://www.atlantabread.com/intranet/login.php?failed=1 most of the time.  If I shut down the gateway, I can access for a short period.  When unable to access these locations, I have connected to my home comcast PC via logmein and can access the site from there.  Suggestions?

Thanks for your help.

David

 

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3 REPLIES 3
Community Manager
Community Manager

Re: DNS Problem or gateway?

Hello sellsbread, based on your post this appears to be a possible firewall/filter issue on atlantabread.com's website.

This trace is from a third party site that can reach atlantabread.com -(network-tools.com

 

TraceRoute from Network-Tools.com to 69.176.117.57 [atlantabread.com]

Hop (ms) (ms) (ms)        IP Address Host name
  1    0    0       8.9.232.73  xe-5-3-0.edge3.dallas1.level3.net  
  21    20    20       4.69.145.254  vlan90.csw4.dallas1.level3.net  
  20    20    20       4.69.151.170  ae-93-93.ebr3.dallas1.level3.net  
  20    20    20       4.69.134.22  ae-7-7.ebr3.atlanta2.level3.net  
  20    20    20       4.69.148.254  ae-73-73.ebr2.atlanta2.level3.net  
  20    20    20       4.69.150.68  ae-22-52.car2.atlanta1.level3.net  
  23    23    23       4.71.22.2  teklinks.car2.atlanta1.level3.net  
  Timed out    Timed out    Timed out         -  
  Timed out    Timed out    Timed out         -  
10    Timed out    Timed out    Timed out         -  
11    24    24    24       69.176.117.57  atlantabread.com  

Trace complete

 

Can you post your trace route to community to assist?

 

 

Thank you

 

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sellsbread
Visitor

Re: DNS Problem or gateway?

I hope this is what you need.

From xx.xx.xx.46  to

 

69.176.117.57 is from United States(US) in region North America
TraceRoute from Network-Tools.com to 69.176.117.57 [atlantabread.com]

Hop (ms) (ms) (ms)        IP Address Host name
1   1   0   0      8.9.232.73   xe-5-3-0.edge3.dallas1.level3.net 
2   20   20   22      4.69.145.254   vlan90.csw4.dallas1.level3.net 
3   20   20   20      4.69.151.170   ae-93-93.ebr3.dallas1.level3.net 
4   20   20   22      4.69.134.22   ae-7-7.ebr3.atlanta2.level3.net 
5   25   24   24      4.69.148.254   ae-73-73.ebr2.atlanta2.level3.net 
6   191   223   231      4.69.150.68   ae-22-52.car2.atlanta1.level3.net 
7   23   23   23      4.71.22.2   teklinks.car2.atlanta1.level3.net 
8   Timed out   Timed out   Timed out         -  
9   Timed out   Timed out   Timed out         -  
10   Timed out   Timed out   Timed out         -  
11   24   24   24      69.176.117.57   atlantabread.com 

Trace complete

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Community Manager
Community Manager

Re: DNS Problem or gateway?

Hello, Sellsbread thank you for the trace test result.

This post image does show your trace properly going to 69.176.117.57 [atlantabread.com], at this time.

An excerpt from your post: “If I shut down the gateway, I can access for a short period”

This symptom points to a possible failing unit.

 

Please send me a private message with your information for a t/c to replace it.

 

1. Account number

2. Business hours of operation with prefer t/c time

3. Contact number

 

Or if you prefer please contact our technical support at 1-800-391-3000 to set the t/c.

 

Thank you

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