Connectivity
Connectivity and managing Your Comcast Business network
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Visitor

DHCP is not functioning properly - ASUS router

We have a DOCSIS 3.0 modem router combo. After putting it into bridge mode, and setting our ASUS AC1900’s WAN port to Automatic IP, the internet connection status says “Your ISP’s DHCP is not functioning properly”, please advise. Do we need to reset the DHCP for our modem?
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Re: DHCP is not functioning properly - ASUS router

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Official Employee

Re: DHCP is not functioning properly - ASUS router

Hello, how are you? I hope my reply finds you at a good time and your day is going well. I am sorry you can't get online, and your modem is not obtaining an IP automatically. I have seen this happen for multiple reasons and there is a good chance reactivating the modem will fix the issue. I can also help by making sure your modem is online. Are you able to send a private message so I can take a closer look at your account and equipment? Please include your name exactly as it appears on your account, your full-service address, and your account number. (or phone number)

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Re: DHCP is not functioning properly - ASUS router

Thank you for the response.  I apologize - this is my first time using this forum.  I'm unsure how to respond privately with the information you have requested.  My email is info@comprehensivepainwellness.com. 

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Official Employee

Re: DHCP is not functioning properly - ASUS router

No worries! If you select my username or profile name does it give you an option to send a private message? 

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Visitor

Re: DHCP is not functioning properly - ASUS router

I sent you a private message yesterday with all of the information you requested.
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Official Employee

Re: DHCP is not functioning properly - ASUS router

I do apologize, for some reason I am not showing a private message can you please send one more? 

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