Hello, how are you? I hope my reply finds you at a good time and your day is going well. I am sorry you can't get online, and your modem is not obtaining an IP automatically. I have seen this happen for multiple reasons and there is a good chance reactivating the modem will fix the issue. I can also help by making sure your modem is online. Are you able to send a private message so I can take a closer look at your account and equipment? Please include your name exactly as it appears on your account, your full-service address, and your account number. (or phone number)
Thank you for the response. I apologize - this is my first time using this forum. I'm unsure how to respond privately with the information you have requested. My email is firstname.lastname@example.org.