I have some of my services in the cloud, and some of them running from my dedicated comcast businesss connection. I have the cloud servers monitoring themselves and my comcast connection. I have noticed several times when working from the comcast connection, and from externally that my service has dropped. I have proof of this (attached) happening TWICE within the last two hours. Also - the "gateway" that I reference isn't my device, but the IP of the leased hardware. The times in he graph are central times.
Welcome 8bitwizard. We have engaged the Regional Service Center to assist you with this issue. For connectivity issues our Business Service Center is available to assist 7X24 @ 1-800-391-3000.