Connectivity
Connectivity and managing Your Comcast Business network
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Visitor

Continued outages and drops of service

I have some of my services in the cloud, and some of them running from my dedicated comcast businesss connection.  I have the cloud servers monitoring themselves and my comcast connection.  I have noticed several times when working from the comcast connection, and from externally that my service has dropped.  I have proof of this (attached) happening TWICE within the last two hours.  Also - the "gateway" that I reference isn't my device, but the IP of the leased hardware.  The times in he graph are central times.20130821_2 Drops in 3 Hours.png

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3 REPLIES 3
Visitor

Re: Continued outages and drops of service

Comcast - How can I get this issue addressed and looked at?

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Visitor

Re: Continued outages and drops of service

Yes again, more network drops today... 

20130822_More Network Drops.png

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Community Manager
Community Manager

Re: Continued outages and drops of service

Welcome 8bitwizard.  We have engaged the Regional Service Center to assist you with this issue.  For connectivity issues our Business Service Center is available to assist 7X24 @ 1-800-391-3000.

 

Thank You

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