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Continued Unresolved Speed Issues

Continued Unresolved Speed Issues

For over 2 months I've been complaining about not getting the speeds associated with my premium plan (27/7).  Technicians have been onsite and cannot find anything in the wiring or the setup.  One technician informed me that a supervisor told him that it was a "card in one of the nodes".  As of yet there has not been any change in speeds.  What do I need to do to get this matter resolved?  I'm paying for service that I'm not getting and right now FRUSTRATED IS AN UNDERSTATEMENT.

 

Thanks,

James

Community Manager
Community Manager

Re: Continued Unresolved Speed Issues

Welcome James.  We have engaged our Regional Support Center to assist in the resolution of this issue.

 

Thank You