Connectivity
Connectivity and managing Your Comcast Business network
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Constant Outages

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dave_sullivan
New Member

Constant Outages

I pay for business class.  Yet I've been up all night dealing with a technical issue regarding a client's business.... and on the hour, every hour, my service is interrupted.  My PC VPN connection drops and VOIP drops for about 5 minutes and then comes back up.   A visit to my equipment closet appears to show that the connection on the modem indeed drops.

 

I thought Comcast Business came along with an account manager that could help you through the Comcast jungle.  I'm feeling alone, disowned and unappreciated by Comcast Business.  I don't want to call a help desk ticket in and get no help.  Can someone please help me??

 

Regards,

Dave

Accepted Solution

Re: Constant Outages

Welcome dave_sullivan. Connectivity issues can indicate problems with the device.  We can assist with scheduling a service call to verify the line quality and as well as replace the device.

 

Thank You

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Community Manager
Community Manager

Re: Constant Outages

Welcome dave_sullivan. Connectivity issues can indicate problems with the device.  We can assist with scheduling a service call to verify the line quality and as well as replace the device.

 

Thank You