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Constant Outages

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BeautifulSins
New Member

Constant Outages

I live in Wayne, MI 48184. I've had comcast in the past and never and I mean NEVER before have I ever experienced issues like this before with Comcast. I have no idea what the problem is, but this has been going on for over a year  now and I have to say I'm starting to get fed up. It's crazy.... You would think that by this point Comcast would get sick of crediting my account but nope, I'm still experiencing outages. 

 

Ticket # CR307199352

 

They send a Tech out to see if maybe it's something wrong with my line or modem. He comes early which is a plus, checks the line and guess what? EVERYTHING IS GOOD! He replaces the modem just in case and tells me it has to be an outage issue because everything seems to be fine on my end. He leaves and the internet is working again. 

 

That is, until 5am this morning.....

 

Ticket Number: CR307254

 

Internet goes out again, right in the middle of my work. It's Christmas Eve, I'm trying to tie up loose ends before I go offline for the holiday and yet, no internet. All the lights are on both my modems yet, no web pages load at all. I do hard resets on the modems and the internet comes back on for about 10 minutes before it goes out again. So I call Comcast. Guess what, WE ARE EXPERIENCING ANOTHER STAGE 1 OUTAGE! 

 

I can't believe this. I've had the service for over a year now and it's even hard for me to believe that out of all this time, I cannot say that I've gone at least one week without an outage reported. This is sad. How can I run my Web/Graphic Design business with a service like this. 

 

Now I have to call again later just to get another credit for my outages. I guess the best thing I can say is that each month my service gets cheaper and cheaper from all the credits they've given me. But of course, if Comcast doesn't care, neither should I. 

 

I have to find another alternative for internet service. It's obviously clear that Comcast could care less about the customer. They just want to collect money for non-working service. Man Mad

 

Accepted Solution

Re: Constant Outages

Once again, sending out another Tech. Recieved a $30.00 your lack of service. 

 

CR-307255515: Comcast gave me a $30.00 credit for my downtime and sent a tech out the same day. Guess what? Same issue. The line and the modem is fine. He leaves, my service works for 24 hours. 

 

CR-307352154: Service goes out again! Service was lacking during Christmas day but I didn't say anything because I wasn't going to be online anyway. However, today is another issue. Christmas is over, I have orders to fulfill. So I call Comcast again. 

 

Guess what? Signal quality is extremely low. Sending out another tech and notating the account this time of the issue. Will it get fixed? Only God knows because Comcast could care less. Internet goes in and out, I'm constantly restartng the modem. 

 

*Sigh* Worst service ever! Won't even at least try to fix the problem. Smiley Sad

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Accepted Solution

Re: Constant Outages

CR-307354880: Called Comcast completely frustrated with the service and after the rep looked over my account, he could see that I've been complaining all month! So he gave me a credit for this month of service. Still waiting to the Tech to come out and see if he can fix the issue. Two Techs have been over and both have said that everything is fine on my end. The Rep says just a moment again that it's a signal issue. 

 

I pray this gets fixed. I work from home and the internet is a MAJOR part of running my online business. 

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Highlighted
BeautifulSins
New Member

Re: Constant Outages

Once again, sending out another Tech. Recieved a $30.00 your lack of service. 

 

CR-307255515: Comcast gave me a $30.00 credit for my downtime and sent a tech out the same day. Guess what? Same issue. The line and the modem is fine. He leaves, my service works for 24 hours. 

 

CR-307352154: Service goes out again! Service was lacking during Christmas day but I didn't say anything because I wasn't going to be online anyway. However, today is another issue. Christmas is over, I have orders to fulfill. So I call Comcast again. 

 

Guess what? Signal quality is extremely low. Sending out another tech and notating the account this time of the issue. Will it get fixed? Only God knows because Comcast could care less. Internet goes in and out, I'm constantly restartng the modem. 

 

*Sigh* Worst service ever! Won't even at least try to fix the problem. Smiley Sad

BeautifulSins
New Member

Re: Constant Outages

CR-307354880: Called Comcast completely frustrated with the service and after the rep looked over my account, he could see that I've been complaining all month! So he gave me a credit for this month of service. Still waiting to the Tech to come out and see if he can fix the issue. Two Techs have been over and both have said that everything is fine on my end. The Rep says just a moment again that it's a signal issue. 

 

I pray this gets fixed. I work from home and the internet is a MAJOR part of running my online business. 

Community Manager
Community Manager

Re: Constant Outages

Welcome BeautifulSins.  I apologize for the inconvenience caused by the issues with your Comcast service.  While we strive to  have all issues resolved with the first call, sometimes we miss the mark.    Test results from the local dispatch indicate that the signal levels are now within the standard range, also that Digital Voice Center access is now active.   Please let us know if there are unresolved with you Comcast service and we will with the necessary department in order to resolved the issue.

 

Thank you

recovery
New Member

Re: Constant Outages

Getting difficult to run a small business with Comcast as my service provider for internet and phones.  Happens at least every other month for hours at a time. No explanation from comcast as to why when I had AT&T for 20 years I never had an outage. Convinced to purchase a bundle now I lose both phones and internet. Losing more money than I saved with the bundle.

Community Manager
Community Manager

Re: Constant Outages

Welcome recovery.  We apologize for the issues you are experiencing with your Comcast services.  We have referred this issue to our local dispatch center to schedule a service call in order to resolve this issue.  Thank you for the post and please let us know if experience additional issues after you service call.

 

Thank you