Connectivity
Connectivity and managing Your Comcast Business network
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Constant Connectivity Issues

ceel1
New Member

Constant Connectivity Issues

We have a small office and began Comcast Internet service in August.  We lose Internet and/or Wifi on a weekly basis and sometimes more than that.  Has anyone had similar issues?  It is troublesome because we also use a VoIP system.  It makes running a business challenging.  Very frustrating!

Community Manager
Community Manager

Re: Constant Connectivity Issues

Welcome ceel1.  With a standalone modem remote access for testing is not possible. Our Tier 2 Agent did verify active service status and connectivity as well as signal levels.  A service call is necessary for complete testing.  Please let us know if you need us to assist with scheduling a time for a service call.

 

Thank You

RichPaul
New Member

Re: Constant Connectivity Issues

I have the same problems.

mayash
New Contributor

Re: Constant Connectivity Issues

Do you have the netgrear cg3000 Modem? I have a similar issue at a remote site and finally got Comcast to admit it's the Modem.

AmalgamatedCode
New Member

Re: Constant Connectivity Issues

Same problem

 

8 years. "Business Class" Internet.

 

This is what I see many hours a day, 7 days a week. Verging on dialup F-

 

Service techs come out. Nothing wrong with cable. Nothing wrong with box.

 

They leave and nothing EVER gets done..

 

I get consistent service with mobile hotspotting my iPad.

Re: Constant Connectivity Issues

Yep, it's a problem here in Golden, CO as well - has been for several months.