Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Highlighted
Visitor

Connectivity lost around 4:30 pm EST on 7/2

Power was lost in my area on 6/29 due to the recent derecho. It was restored on 6/30 and I had no issues with network connectivity until 7/2 around 4:30 PM. Since then the SMC lights have been displayed as follows:

Power: solid green
DS: blinking green
US: off
ONLINE: off
LINK: solid green
DIAG: off

Under the SMC's web interface in Gateway Summary > Cable Modem > Initialization Procedure, Initilize Hardware is "Process...". Also the Downstream Channel section appears to be locking in 3 out of the 4 channels, and then loosing lock after the display automatically refreshes.
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Visitor

Re: Connectivity lost around 4:30 pm EST on 7/2

Service has been restored

View solution in original post

0 Kudos
1 REPLY 1
Highlighted
Visitor

Re: Connectivity lost around 4:30 pm EST on 7/2

Service has been restored

View solution in original post

0 Kudos