Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
General_Anubis
New Member

Connectivity issues - started yesterday

Hello,

 

I have a very small home-based business that my business-class internet service is used for, and to this end I have been very satisfied with Comcast.

 

However, yesterday my internet service went to complete crap... I apparently have something of an internet connection still, as pages partially load (but never fully), but all online services timeout, especially anything streaming (Netflix, youtube, etc.). I can't even load the "Speedtest.net" site to check my connectivity. Usually when something like this happens, I am reassured because I'll check the Comcast site and they will show a problem on my connection, letting me know it's being worked on. This time though, the site seems to think everything is A-OK.

 

I need someone to take a look at this and get it fixed, please. I will also be calling the support number.

 

-Thanks

6 REPLIES 6
Highlighted
CasaGlue
Visitor

Re: Connectivity issues - started yesterday

Same issues here in Sonoma County. Download speeds yesterday consistently below .5MB/s! uploads not much better. Intermittent since Friday, although yesterday saw this most the day. Service number says no indication of problem this fine, had me do the reset-shuffle. Ookla (which Comcast uses on their site) speed test shows worse this morning-

0 Kudos
Trusted Forum Contributor

Re: Connectivity issues - started yesterday

Can you go to http://192.168.100.1 or http://10.0.0.1 or http://10.1.10.1/ and pull your modem signal levels? Should be located on the "cable modem" or "status" page. 

 

@CasaGlue, If you want to start your own thread we can go through some troubleshooting steps to help you get everything working as well. 

0 Kudos
General_Anubis
New Member

Re: Connectivity issues - started yesterday

I'll let you know once I get home and I'm able to do so.

 

-Thanks

0 Kudos
General_Anubis
New Member

Re: Connectivity issues - started yesterday

Alright, stand down red alert. It looks like my home wireless router was the issue. I cut it out of the loop and plugged directly into the cable modem and fixed the issues. Going to have to replace/fix that wifi router, but otherwise no issues with Comcast! 

 

-Thanks

0 Kudos
Community Manager
Community Manager

Re: Connectivity issues - started yesterday

General Anubis,

 

Welcome to the forum and thank you for the sharing.

Good to hear that you were able to find the resolution to this connectivity issue.

 

If you have any other question or can help the community, please post.
We look forward to your presence in the forum!

Kraze,

Thank you for your kind post, we appreciate your contribution!

 


Thank you

0 Kudos
Community Manager
Community Manager
Moved:

Re: Connectivity issues - started yesterday

0 Kudos