Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

Connectivity consistantly on and off all the time, can't do business this way.

My modem works for about 12 minutes at a time then loses connectivity and has to be reboot which takes another 10-15 get get back online.

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4 REPLIES 4
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Official Employee

Re: Connectivity consistantly on and off all the time, can't do business this way.

Hi soonerbred69 and welcome to the business forums.

 

I appreciate you notifying us of the modem issue you're experiencing and giving us the opportunity to assist. I would like to review your signal levels and I'll need your information within a private message. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account?

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Visitor

Re: Connectivity consistantly on and off all the time, can't do business this way.

<removed all personal information>

 

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Official Employee

Re: Connectivity consistantly on and off all the time, can't do business this way.

Please do remove your personal information from the public post and resend it to me in a private message. We would like to keep this private and secure. 

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Official Employee

Re: Connectivity consistantly on and off all the time, can't do business this way.

Thanks for troubleshooting your service and for the additional information. I am seeing that your modem that operates internet service is still offline. We may need to schedule a tech visit to resolve the issue. I can see the modem that operates phone service is online. Do these modems share a splitter by chance or do they connect to separate cable outlets? 

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