Connectivity
Connectivity and managing Your Comcast Business network
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Connectivity Issues Continue

I have posted previously about intermittent connectivity I have had a ticket escalated to TIer 2 which was determined to be an head end issue:  REF# CR286794900

 

The problem still continues though: CR290166182

 

Is comcast not willing to upgrade/fix equipment to support their business customers?

 

I have continual packet loss at the head end, and from the head end to my location it increases. While most residential customers wouldn't notice.  I can't maintain my VPN connection, I can't use VOIP, I can't use Adobe Connect, and the internet goes in and out all day. 

 

My area was in an outage affecting service

6/21 6/22 6/23 and 6/25 

 

It stops becoming an outage when it is continuous, my business is going to fail if you cannot provide me with service.

 

Today's Pingetest :7% Packet Loss: http://www.dslreports.com/pingtest/68963b8c2634/2915824?r=248

 

Tons of others from the last 60 days:

http://www.dslreports.com/pingtest/c2443a648594/2908518?r=57

http://www.dslreports.com/pingtest/6c7625996974/2908508?r=389

http://www.dslreports.com/pingtest/6b565bc675c6/2908507?r=508 

http://www.dslreports.com/pingtest/34752638cac8/2908491?r=296

http://www.dslreports.com/pingtest/59364c3b6835/2908490?r=871

http://www.dslreports.com/pingtest/454cabcb76c6/2903396?r=603

http://www.dslreports.com/pingtest/nil?dnsdom=comcastbusiness.net

 

Please help me 

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