Connectivity
Connectivity and managing Your Comcast Business network
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Community Manager
Community Manager

Connectivity Issue 11/6

We are aware that some Comcast Business customers are experiencing connectivity issues with their Comcast Services. Our Engineers are engaged and actively working to resolve the issue.

 

We apologize for the inconvenience and we appreciate your patience while we work to resolve this issue.

 

I will update this thread when additional information becomes available

 

Thank You

 

**UPDATE 03:53PM EST**

This issue should now be resolved. If you are still experiencing issues please don't hesitate to let us know here.

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16 REPLIES 16
AquariusPressInc
New Member

Phone and Internet Issues

Hello, our company's phone lines are experiencing issues. The phone has a dial tone but there are no incoming calls. Also, the Internet keeps losing connection so webpages fail to load. Please advise. Thank you!

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jamesdav1
New Contributor

Comcast Outage

Is Comcast aware of and working on outages? I'm in Fresno CA area have my business, customer's businesses and my home connection all extremely spotty. Pages will start to load then take 10 minutes or more before displaying anything. Sometimes not loading at all. downdetector.com shows many complaints all across the country right now. Any news Comcast?

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kkerchen
New Member

Phones not working -

Our 2 offices are able to get incoming calls but the connection on our end is garbled and outbound calls are not going through. 

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RocketMichelle
New Member

Re: Comcast Outage

Same in Colorado Springs, CO. I called, and there is a 1.5+ hour wait time for help, so I am hoping they are aware of it (even though they have posted nothing yet). 

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BarkerTech
New Member

Re: Comcast Outage

Northern Illinois is affected, too.
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AJ2017
New Member

Re: Comcast Outage

Also in St. Paul.

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Growlroo
New Member

Re: Comcast Outage

Yep Vancouver, WA having problems as well.

 

Is Comcast starting to pull some anti-net Nuetrality BS?

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darguell
New Member

Re: Connectivity Issue 11/6

The connectivity issue has been ongoing for 3 weeks. We are a small business medical office and need our phone lines to connect with our patients. We need our internet for electronical medical records. We need our fax to receive medical records. This issue needs to be resolved NOW or you must grant your customers refunds for lack of service. Please contact us with an answer and a date that you will resolve this issue, <Edited for violating forum guidelines> 

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Official Employee

Re: Phone and Internet Issues

Hi AquariusPressInc and welcome to the support forums. 

 

I can certainly assist with both your voice and internet services. Please private message me your full name, the phone number associated on the account and the full service address. 

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Official Employee

Re: Phones not working -

Hi kkerchen and welcome to the business forums.

 

I can certainly assist with your phone services. Please private message me the phone number associated with your account, the full address and your name. 

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gbr
New Member

Re: Phones not working -

our internet was down yesterday and waited on hold for hour 1/2 and to be told 'there is no outage'.   I don't understand the communication between the company and customers is not reliable and their #1 concern should be their customers but that is not the case.   Communication in the company has to go to their front line employees who talk directly to the customer, so they can better inform the customer of up to date information.  

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Official Employee

Re: Connectivity Issue 11/6

 

Hi darguell and welcome to the business forums.

 

I would like to assist with your internet and phone services. Please private message me your full name, the service address and phone number associated with the account. 

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Official Employee

Re: Phones not working -

 

Hi gbr and welcome to the support forums.

 

it is regretful to hear about your experience and I do apologize for the inconvenience. If you're still experiencing any issues, I can certainly assist. Please private message me your full name, the full address and phone number on your account.

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Highlighted
Official Employee

Re: Comcast Outage

Hello.

 

We do apologize for any inconvenience that you experienced. This issue is now resolved. If you are still experiencing any kind of service issues, please send me a private message with your name, full address and phone number associated on the account. 

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npcvet
New Member

Re: Comcast Outage

We are still having issues with our phones.  We can barely hear our clients when they call in and them us.  It is spotty but very annoying and unprofessional for our business.  Also harmful if emergencies can't be dealt with properly!

Neighborhood Pet Clinic

12616 NW 36th Avenue

Vancouver, WA 98685

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Official Employee

Re: Comcast Outage

Hi npcvet and welcome to the support forums.

 

I can certainly assist with your voice services. Please send me a private message with your phone number associated on your account and your full name. Please also remove your address from the public post. I would like to keep your information private.

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