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Connection speed slow down

Shinn
New Member

Connection speed slow down

Hi!

 

Xfinity Speed test reported 5-6Mbbs both download and upload for past several months.

So far, it showed 20-25Mbbs.

 

Nothing has been improved after many power cycle according to instruction.

 

How should we fix the issue?

 

Thank you,

 

Shinn@Hayward,CA

 

Community Manager
Community Manager

Re: Connection speed slow down

Welcome Shinn. We have engaged the Local Service to assist in resolution.

 

Thank You