Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Max
New Member

Connection Throttling?

Hi guys! I don’t really know whom to address this message. We have a problem with our VPN channel between Boston and Chicago. In Chicago we have internet from Innovative and the speed in our VPN channel is not going above  300-350kbps. We’ve spoken to Innovative about this and they told us that  it is Comcast’s problem. They said Comcast shaped pipe between Comcast and Cogent. I don’t know why you are doing this, but this is a serious problem. We have six campuses and even here in Massachusetts we have a campus in Worchester (provider Charter) and between Worchester and Chicago everything works just fine. So here is my question: whom can we  communicate to resolve this problem?  

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Max
New Member

Re: Connection Throttling?

Ok! It's two week and nobody answer me. Can I have an email adress some network engineer, not this phone 1-800-391-3000 because I have one answer -We can send you technic. How can I open ticket with this issue to the next level?

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