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Connecting to business internet account

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kevink
New Member

Connecting to business internet account

Very frustrated calling comcast as they close at 6 and by the time I am home they are close and of course they dont open on weekends and live chat only is available for residential / normal accounts when business pays 3x more and should get the same report? Makes no sense to me I pay more for less service, ok guys...

 

 

Anyways! I of course believe I have a unique situation but no one will help me so in desperation I've come here. To the kindess of strangers on the internet, don't let me down guys...and gals!

 

I have an existing normal/residential account with comcast that is currently active and that I am connected to now to type this. I recently signed up for a business account through my company, I waited a whole day and a tech finally came to my place and installed equipment and activated the conenction and left.. well later I found that he indeed did not activate the connection and I am still conencted to my residential account. Basically I have two active connections running through my place right now but can only connect to one...so I need to...

 

1) cancel my residential account

2) connect to my existing business conenction the tech installed...

 

 

ideas? help? comcast employees? please? thanks...

 

Sad and frustrated,

-Kevin

Community Manager
Community Manager

Re: Connecting to business internet account

hi kevink.  I have engaged the Regional Support Center to assist with this issue.  Also technical support for business customers is available thru the Business SErvice Center @1-800-391-3000.

 

Thank You

kevink
New Member

Re: Connecting to business internet account

I have tried caling business support but they are always closed by the time I get home its very frustrating. The only 24hr support is for residential customers but business customers pay way more and I don get that same support? weird.

 

I am currently paying 2x the amt for my business account and on top of that am paying for my residential acct. In October I have paid $60 for my residential and $100 for a business acct that no one can help me acitivate and I have never used...

 

Can someone PLEASE fix this or refund me.

Trusted Forum Contributor

Re: Connecting to business internet account

What do you specifically hear when you call support? Their technical support is open around the clock. Billing does close though. 

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