Connectivity
Connectivity and managing Your Comcast Business network
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New Member

Comcast Network Issue - tracert fails

Hi,

I am an IT consultant.

I have many users and businesses with this issue. They cannot connect via RDP to our server if they are on a comcast network, business or residential. All other isp's work fine.

When I run a tracert from any of their computers the connection drops at the same point.

Please fix this.


2 9 ms 10 ms 13 ms 96.120.104.13
3 10 ms 9 ms 9 ms 68.87.133.149
4 15 ms 16 ms 20 ms 68.85.61.9
5 16 ms 11 ms 13 ms 96.110.7.86
6 11 ms 17 ms 19 ms 69.139.214.46
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.

 

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Official Employee

Re: Comcast Network Issue - tracert fails

Thanks for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I would love to get to the bottom of this with you. Can you please reach out through private message with your first and last name, business service address for each location and account number or phone number for each location? Is it possible that you can send me the full trace rt for each location where you have run it? 

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New Member

Re: Comcast Network Issue - tracert fails

I have sent the private message. Looking forward to your reply.

Thanks

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Official Employee

Re: Comcast Network Issue - tracert fails

Thanks so much for reaching out and letting me know. I will be following up with you through private message from here forward. I look forward to speaking with you shortly. 

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