Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Highlighted
Visitor

Comcast Email Limit Exceeded

While sending batch emails comcast started kicking them back. Then sent an email stating that 

Comcast Email Limit Exceeded.

I am using a business exchange account.

Did not exceed 1000 per hour.

Did not exceed 100 addresses per email.

The attchment was 97kb.

We have sent our email blasts many times so I know how it works.

I spent about almost two hours on the phone with comcast business help and got NO usable information.

We are using Apple mail to access the comcast business email account.

I wanted to varify settings such as the port number or whether ti use SSL but they had no idea.

So I was wondering if there are any screenshots of how to set up an exchange account in Mac mail v8 anywhere

on these comcast websites?

Thanks.

 

0 Kudos
Reply
6 REPLIES 6
Highlighted
Trusted Forum Contributor

Re: Comcast Email Limit Exceeded

Tom5000,

 

Since I've upgraded all systems to El Capitan, Mail version 8, I can not verify every minor detail. My experience is that Apple Mail will happily configure itself for Outlook by selecting Exchange and entering your credentials.  This screen shot shows greyed out values which means they were auto-configured. 

 

Screen Shot 2016-01-13 at 11.32.55 PM.png

 

While you are logged in to your Comcast business account, visit https://businessclass.comcast.net/Secure/ManageServices/ViewDNSSetting/?page=Email for server dns names.

 

 

 

0 Kudos
Reply
Highlighted
Visitor

Re: Comcast Email Limit Exceeded

What do have for; outgoing mail server>edit SMTP server list>advanced, the port number and use SSL checkbox?

Thank you.

0 Kudos
Reply
Highlighted
Trusted Forum Contributor

Re: Comcast Email Limit Exceeded

Annotated Account Information

Comcast Account Info.png

Annotated SMTP"Server :st from Edit panel

 

SMTP SERVERLIST.png

0 Kudos
Reply
Highlighted
Visitor

Re: Comcast Email Limit Exceeded

Thank you.

0 Kudos
Reply
Highlighted
New Member

Re: Comcast Email Limit Exceeded

Hi!

 

So I have been experiencing the EXACT same issue as Tom has.  

 

Tom have you come up with a solid solution for this yet?  I currently can't send ANY email marketing blasts out right now and it's really effecting our small business.  Please let me know, I'd appreciate it, thanks!

 

-Kevin

0 Kudos
Reply
Highlighted
Visitor

Re: Comcast Email Limit Exceeded

We became fed up with the pathetic "business" email limits. So we are investigating various paid email services.

I will never use the comcast exchange email agian.

0 Kudos
Reply