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Comcast Biz Internet outages in San Jose?

andydreisch
Occasional Visitor

Comcast Biz Internet outages in San Jose?

Past few days have experienced both Comcast TV (residential) and Comcast Internet (biz) outages. Sporadic. Brief--usually only 2-3 minutes. No changes to service or equipment (modem, etc.). Almost always concurrent outages.

 

Today I'm in hour #2 of a Comcast Biz class internet outage.

 

The service meter on my biz class home page shows green. I've recycled the modem and router multiple times.  Still no go.

 

I've had excellent service until recently. This has gotten pretty bad.

 

Andy

andydreisch
Occasional Visitor

Re: Comcast Biz Internet outages in San Jose?

Funny. Was the NSA looking in? No faster than I typed this message, now we're back.  We'll give it a go and I'll post again to follow up.

 

This last outage was about 1.5 hours long.

 

I live in an area with horrible cell coverage (and use VOIP for both biz and rez) so this really puts me out.

 

Andy

Community Manager
Community Manager

Re: Comcast Biz Internet outages in San Jose?

Welcome andydreisch.  Thank you for the follow-up. Not the NSA, just glad the issue is resolved.

 

Thank You

andydreisch
Occasional Visitor

Re: Comcast Biz Internet outages in San Jose?

So far so good. No downtime in recent days.

 

Andy