Connectivity
Connectivity and managing Your Comcast Business network
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tishazar
Visitor

Capacity

I have a business class - highest speed available.  I have about 70 - 80 users (school) connecting. I am having issues with the connections timing out.  Is it possible I just don't have the capacity on 1 router to manage that much traffic?  Last year, I was having a similar experience so we upgraded our package.  It is a small school network.

I've examined every bit of the network and can't find a culprit there.

Thanks for any suggestions.  

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4 REPLIES 4
Community Manager
Community Manager

Re: Capacity

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I know that having reliable internet speeds is important for your business. You have reached the right team to help get this taken care of for you. Can you please send us a private message with your name, the full address, and phone/account number? -Anisa 

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Official Employee

Re: Capacity

Hi there, I wanted to reach out to see if you were able to speak with our retention team? -Anisa 

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tishazar
Visitor

Re: Capacity

Yes, we already have the best bandwidth as I mentioned. The only other solution is fiber. Not really what I was hoping to hear.
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Official Employee

Re: Capacity

I am so very sorry to hear that we were unable to find an option that would meet your needs. Have you spoken with a sales specialist or considered our Metro E internet services? 

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