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Cannot send email to otehr comcast customers

jwfbass
New Contributor

Cannot send email to otehr comcast customers

I have comcast business and I only use one email box.  My  problem is that I cannot  send emails to other comcast customers, residnetial or business.  Whenever I send to other comcast business customers I get a bouince back email stating "

 

"This is an automatically generated Delivery Status Notification.     

 

Delivery to the following recipients was aborted after 1 second(s):"

 

Whenver I send to other Comcast residential customers, including myself, the email never arrives and I  do not get a bounce back email.  It doesn't go into spam either.   This has only happended with other comcast customers, residential or business.   I can send to other email recipents just fine.  I have called customer seervice many times and have had my issue elevated to tier 2 support status but my tickets get closed  without any notification to me.  The problem with a Tier 2 support ticket is that the tech calls but if  I am unavailable I cannot call them back and my ticket gets closed.  This has been going on for about two months  now with no resolution.   One tech told me  that I did not have a blacklisted IP but  I  don't really know one way or the other.   The big probnlem is not being able to get back to Tier 2 support after they call me.  It ends up being a big dead end.  So, I am really thinking about getting rid of the service, which I don't want to do.  Has this type of problem happended to anyone else?

Trusted Forum Contributor

Re: Cannot send email to otehr comcast customers

Hello jwfbass and welcome,

 

If you are having this problem using MS Outlook, please use the following:

Log into your Business Class Portal (BCP) administrator email account, then go to Manage Services.Email and click on View DNS settings. Please make a hardcopy of this to keep it handy for future reference. Log into you Outlook Email Account and make sure that all of the settings in both outgoing and incoming addresses match that which is in the View DNS Settings listing.

 

Hope this helps you out.

jwfbass
New Contributor

Re: Cannot send email to otehr comcast customers

Thanks I will give that a try and report back.

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jwfbass
New Contributor

Re: Cannot send email to otehr comcast customers

Everything RE: DNS settings appears to check out.

Community Manager
Community Manager

Re: Cannot send email to otehr comcast customers

Hi jwfbass.  Send me a private message with the both email addresses (from/to).  I will investigate.

 

Thank You