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Connectivity and managing Your Comcast Business network
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Cannot reach certain website from office

We have an office with a comcast business cable connection and can no longer reach an important website.

 

Here is the trace route of the situation.

 

 

Tracing route to www.agentachieve.com [69.87.62.104]
over a maximum of 30 hops:

1 * * * Request timed out.
2 10 ms 9 ms 10 ms te-5-1-ur01.scituate.ma.boston.comcast.net [68.85.185.245]
3 16 ms 15 ms 15 ms be-72-ar01.needham.ma.boston.comcast.net [68.87.144.45]
4 52 ms 46 ms 46 ms he-2-10-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.94.17]
5 40 ms 39 ms 39 ms pos-1-6-0-0-pe01.111eighthave.ny.ibone.comcast.net [68.86.87.110]
6 71 ms 38 ms 41 ms xe-2-0-0.er2.lga5.us.above.net [64.125.12.209]
7 41 ms 38 ms 39 ms xe-0-1-0.cr2.lga5.us.above.net [64.125.27.66]
8 47 ms 43 ms 45 ms xe-3-2-0.cr2.dca2.us.above.net [64.125.26.109]
9 66 ms 68 ms 66 ms xe-2-2-0.cr2.iah1.us.above.net [64.125.30.53]
10 89 ms 91 ms 92 ms xe-2-0-0.cr2.lax112.us.above.net [64.125.25.18]
11 88 ms 89 ms 94 ms xe-0-1-0.mpr1.lax7.us.above.net [64.125.30.5]
12 89 ms 89 ms 94 ms 64.124.65.190.allocated.above.net [64.124.65.190]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

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Accepted Solutions
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Community Manager
Community Manager

Re: Cannot reach certain website from office

Hello WRRE_Support,

 

Welcome to the forum and thank you for the trace route information.

Based upon your trace post we conducted a third party site test (network-tools.com)

 

This is the test result.

 

69.87.62.104 is from United States (US) in region North America

TraceRoute from Network-Tools.com to 69.87.62.104 [agentachieve.com]

Hop

(ms)

(ms)

(ms)

 

     IP Address

Host name

 

  44 

  0 

  0 

     206.123.64.42

  -  

 

  0 

  0 

  0 

     64.124.196.225

 xe-4-2-0.er2.dfw2.us.above.net  

 

  0 

  1 

  15 

     64.125.27.81

 xe-0-1-0.cr2.dfw2.us.above.net  

 

  5 

  5 

  6 

     64.125.31.122

 xe-4-2-0.cr2.iah1.us.above.net  

 

  37 

  57 

  37 

     64.125.25.53

 xe-0-3-0.cr2.lax112.us.above.net  

 

  37 

  37 

  37 

     64.125.30.5

 xe-0-1-0.mpr1.lax7.us.above.net  

 

  38 

  38 

  38 

     64.124.65.190

 64.124.65.190.allocated.above.net  

 

  Timed out 

  Timed out 

  Timed out 

    

  -  

 

  Timed out 

  Timed out 

  Timed out 

    

  -  

 

10 

  Timed out 

  Timed out 

  Timed out 

    

  -  

 

11 

  40 

  42 

  40 

     69.87.62.104

  -  

Trace complete

 

As you can see the trace successfully end to agentachieve.com (69.87.62.104).

In comparing your trace test and ours, this target site may be filtering your access.

We suggest to contact agentachieve.com site admin request for assistance and to check their firewall for any filtering.

(Contact Information via Who.is: agentachieve.com)

 

Thank you

 

 

View solution in original post

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3 REPLIES 3
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Community Manager
Community Manager

Re: Cannot reach certain website from office

Hello WRRE_Support,

 

Welcome to the forum and thank you for the trace route information.

Based upon your trace post we conducted a third party site test (network-tools.com)

 

This is the test result.

 

69.87.62.104 is from United States (US) in region North America

TraceRoute from Network-Tools.com to 69.87.62.104 [agentachieve.com]

Hop

(ms)

(ms)

(ms)

 

     IP Address

Host name

 

  44 

  0 

  0 

     206.123.64.42

  -  

 

  0 

  0 

  0 

     64.124.196.225

 xe-4-2-0.er2.dfw2.us.above.net  

 

  0 

  1 

  15 

     64.125.27.81

 xe-0-1-0.cr2.dfw2.us.above.net  

 

  5 

  5 

  6 

     64.125.31.122

 xe-4-2-0.cr2.iah1.us.above.net  

 

  37 

  57 

  37 

     64.125.25.53

 xe-0-3-0.cr2.lax112.us.above.net  

 

  37 

  37 

  37 

     64.125.30.5

 xe-0-1-0.mpr1.lax7.us.above.net  

 

  38 

  38 

  38 

     64.124.65.190

 64.124.65.190.allocated.above.net  

 

  Timed out 

  Timed out 

  Timed out 

    

  -  

 

  Timed out 

  Timed out 

  Timed out 

    

  -  

 

10 

  Timed out 

  Timed out 

  Timed out 

    

  -  

 

11 

  40 

  42 

  40 

     69.87.62.104

  -  

Trace complete

 

As you can see the trace successfully end to agentachieve.com (69.87.62.104).

In comparing your trace test and ours, this target site may be filtering your access.

We suggest to contact agentachieve.com site admin request for assistance and to check their firewall for any filtering.

(Contact Information via Who.is: agentachieve.com)

 

Thank you

 

 

View solution in original post

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Re: Cannot reach certain website from office

I contacted comcast business support via the phone and was told that I need to buy a service contract to get assistance on this matter. I had to pay a one time fee with Business Class Signature Support to have them look into the problem. They were able to find that smart packet detection on the cable modem was turned on somehow and was then filtering some websites, this website being one of them. Once that was turned off, the problem was resolved. I changed the password on the modem as I have no idea how it got turned on. 

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Community Manager
Community Manager

Re: Cannot reach certain website from office

Hello WRRE_Support,

 

Thank you for the update and information to the resoultion.

The community appreciates sharing of your experience with us.

 

Please feel free to continue share your insight and experience on this community forum.

 

Thank you

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