Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Cannot post a straightforward Comcast modem issue

I crafted a thoughtfully prepared technical issue, thoroughly researched, and the automatic moderation is rejecting all variations of it. How do I report an issue without getting moderated? It has to do with the link between my business modem and enterprise-class router.

 

This is *enormously* frustrating.

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Official Employee

Re: Cannot post a straightforward Comcast modem issue

Good morning, we are so sorry to see that you are having issues with your modem and we are truly sorry for the delayed response. I know how frustrating this is for your business and you have reached the right team to help make sure we get this taken care of. Can you please send us a private message with your name, the full address, and the account number? 

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