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Cannot connect to Xfinity Wifi with business class username/password

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tcv21
Visitor

Cannot connect to Xfinity Wifi with business class username/password

Im not sure if this has been talked about before. Regardless of what I try, I cannot connect to any XFinity WiFi hotspots using my business class login information. Anyone else have this problem?

Accepted Solution

Re: Cannot connect to Xfinity Wifi with business class username/password

Thanks! Unfortunately the business class user ID/password does not work.. regardless of what I try.

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Accepted Solution

Re: Cannot connect to Xfinity Wifi with business class username/password

I have never been able to connect to Xfinity hotspots with my biz login information.  It always says that my account is not allowed to connect....yet there is a full KB article on it..

 

http://businesshelp.comcast.com/help-and-support/internet/comcast-business-access-public-xfinity-wifi-hotspot/

 

So WTF?

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Trusted Forum Contributor

Re: Cannot connect to Xfinity Wifi with business class username/password

Hello tvc21 and welcome, There are 3 means by which you can log into the xfinitywifi SSID as follows: 1. click on the business customer user link then type in your business class email address and password 2. click on the non-business customer user, which means residential and use your residential email address and password 3. non-Comcast user mean you can use any email address and password but this limits your access to 2 60 minutes sessions in a 30 day time frame. You can purchase additional access time in here if you should so desire. Hope this helps you out.
tcv21
Visitor

Re: Cannot connect to Xfinity Wifi with business class username/password

Thanks! Unfortunately the business class user ID/password does not work.. regardless of what I try.

Community Manager
Community Manager

Re: Cannot connect to Xfinity Wifi with business class username/password

HI tvc21. The user credentials associated with your business account have been updated to allow all account access.  Please try your access again and let me know able to access Xfinity WiFi.

 

Thank You

Trusted Forum Contributor

Re: Cannot connect to Xfinity Wifi with business class username/password

Good to hear you can update this from your end, John. Ive seen this issue on several different accounts I manage.
tcv21
Visitor

Re: Cannot connect to Xfinity Wifi with business class username/password

Thanks so much. The next time I am around a known Xfinity Wifi access point, I will give it a try. I also appreciate your willingness to look at the problem and take the intitiative on your own to provide a solution. Thanks again!

tcv21
Visitor

Re: Cannot connect to Xfinity Wifi with business class username/password

****Update**** Well, it didnt work. I tried to connect to a Xfinity Wifi AP today and it still kicked my credentials back. Same credentials that I log into the website to pay my bill.  Man Frustrated

jwfbass
New Contributor

Re: Cannot connect to Xfinity Wifi with business class username/password

I tried the same thing today for the first time and my business class login and password were not accepted.  It said they did not "match."  I signed into my business class account online just fine.  What is the problem?  

StitchTek
Visitor

Re: Cannot connect to Xfinity Wifi with business class username/password

I have never been able to connect to Xfinity hotspots with my biz login information.  It always says that my account is not allowed to connect....yet there is a full KB article on it..

 

http://businesshelp.comcast.com/help-and-support/internet/comcast-business-access-public-xfinity-wif...

 

So WTF?

mrscoverson
New Member

Re: Cannot connect to Xfinity Wifi with business class username/password

I'm having this same issue
Official Employee

Re: Cannot connect to Xfinity Wifi with business class username/password

Hello, mrscoverson. I would be happy to assist with accessing the Xfinity Hotspot. Do you mind sending me a private message with your first and last name, and the phone number associated with the account?

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