Connectivity
Connectivity and managing Your Comcast Business network
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Cannot access Exchange account through Outlook 2010

For a week now our whole office has not had access to their email/calendars through Outlook 2010.  I have tried deleting Outlook and reinstalling it...did not work.  I tried creating a new profile...did not work.  I tried renaming the outlook data file to ".old"...did not work.  I am at a lose as to what to do at this point.

 

Thanks, Laurie

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Re: Cannot access Exchange account through Outlook 2010

I just have to say that comcast's technical support S***S... I was on the phone for over 36 mins with a guy that didn't know wth he was doing and then he hung up on me.  I think it is time for a switch of internet providers and email account.

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Re: Cannot access Exchange account through Outlook 2010

Hello humsw and welcome,

 

First, let me apologize for your poor experience with the agent you dealt with.

 

Please log into your Business Class Portal (BCP) using your administrator email account, then click on Manage Services. Email. This should bring up a "View DNS Info" link and when you access this it will display ALL your required Email and Domain server(s) address(es). I recommend you print a hardcopy and keep this handy.  

 

It is of paramount importance for you to use either the POP,IMAP or Exchange email server(s) information within your Outlook 2010 application. So it will be necessary for you to make sure all of your Outlook 2010 email account(s) incoming, outgoing email server address(es) correspond to that contained within the "View DNS Info".

 

You also might want to see if  Configure Microsoft® Outlook to connect to your email account   information provides any additional assistance for you.

 

Please let us know if you need any further assistance to get your Outlook 2010 accounts up and running. Also, please provide any error messaging information you are experiencing.               

 

 

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