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Cannot Verify Server Identity

Cannot Verify Server Identity

Users receive error message 'Cannot Verify Server Identity. The identity of 'my URL' cannot be verified by Mail'. We have a remote mail server. Users connecting via iPhone and Mail app repeatedly receive this message and mail will not sync until off the wifi access points. Any ideas?

Official Employee

Re: Cannot Verify Server Identity

Hello, I will be more than happy to help you with this concern. Can you please send a private message so I can take a closer look at your account and double check what might be causing this issue? Please include the account phone number, the account number, and your entire service address. (with the city, state, and zip code)

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Re: Cannot Verify Server Identity

 
Official Employee

Re: Cannot Verify Server Identity

Thank you for reaching out to us about your issue with email. I'm happy to help you further with getting this resolved. To protect your account privacy and security, please delete the public posting of your account information. You may send a private message by clicking on my name and replying. Once we receive the private message we can proceed with troubleshooting this further.