Connectivity
Connectivity and managing Your Comcast Business network
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ccarlin
Occasional Visitor

Can't reach an address

I am trying to connect to my company's VPN and I am not able to ping it from any Comcast Business connection.  I have tried three different ones in the Chicagoland area.  This can be reached via a ATT DSL line and an RCN cable line.  I would prefer not to post the IP address in an open forum.  Who can I contact from Comcast to get support on an issue like this.  

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2 REPLIES 2
Community Manager
Community Manager

Re: Can't reach an address

Welcome ccarlin.  In order to assist we will need the IP address that you are trying to reach. Please PM me with the IP and I will have Tier 2 support test from the gateway. 

 

Thank You

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ccarlin
Occasional Visitor

Re: Can't reach an address

I actually sent you the IP Address a little while ago via PM, thanks.

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