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Can't ping /28 useable ip block on EDI

bwetli
Visitor

Can't ping /28 useable ip block on EDI

About two weeks ago our useable block of ip addresses stopped being reachable.  We were using a L3 switch to split our /30 ptp and the /28 useable block and had several resources directly connected.  All internet traffic suddenly stopped and we scrambled to get internet back for our users.  we tried an identical switch with an identical config and nothing.  So we bypassed the switch and connected our router/firewall directly to comcast edi with the /30 ptp address.  Now, I have put one of the useable ips on another interface of our firewall and still can not ping it.  I have also tried setting up a static nat so that the public useable ip would nat to a server on our lan.  Still no love. Anyone else experience a loss of their useable block recently?  Did comcast blow out their static routes?  Frustrating.

CC-Michelle1
New Member

Re: Can't ping /28 useable ip block on EDI

I would like to assist with the static Ip concerns. Can you please reach out to us through private message with the name, address and phone number on the account? 

bwetli
Visitor

Re: Can't ping /28 useable ip block on EDI

Would if I could.  Attempt to create a private message and your username can't be found.  It can find Comcast_Michelle but can not find Comcast_Michelle1.

 

Any other address I can send requested information to?

Official Employee

Re: Can't ping /28 useable ip block on EDI

Hey bwetli, sorry to hear that you're having trouble sending us a Private Message. Are you able to click on my handle and send over that information? I'll be standing by. 

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