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Connectivity and managing Your Comcast Business network
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Can't access a website, looks like a routing issue

I can't access wcpto.com(50.194.128.6) via the web.  It works just fine on my phone, but not from office here.  This site is not a phising site, it's one of our customers and we need to be able to access it  Below are the tracert results:

 


Tracing route to wcpto.com [50.194.128.6]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.2.2.1
2 1 ms <1 ms <1 ms 23-31-81-158-static.hfc.comcastbusiness.net [23.
31.81.158]
3 32 ms 22 ms 25 ms 96.169.34.1
4 52 ms 18 ms 19 ms c-174-51-110-131.hsd1.co.comcast.net [174.51.110
.131]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

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1 REPLY 1
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Community Manager
Community Manager

Re: Can't access a website, looks like a routing issue

Hello jreilly,

 

Welcome to the forum.

Thank you for bringing this issue to our attention.

Our team was able to correct it, please try to access said site of wcpto.com.

 

 

Thank You