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Can Connect to IPv6 but not IPv4


Can Connect to IPv6 but not IPv4

For some reason, I am only able to connect and get internet from IPv6 and not IPv4. THis makes the internet unusable and we cannot run our business with this.


Has anyone else had this issue? I saw something about a possible dual assignment on the network.

@comcast_jon can you fix?


Thank you!!

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Official Employee

Re: Can Connect to IPv6 but not IPv4

Hello, thank you for reaching out to us through our business forum. I am happy to assist with your internet service concerns. Can you please reach out through private message with your first and last name, the full service address and the account number or phone number?