My cable modem, Arris SB 6183, reboots almost every single day and causes a 5 minute outage in my internet connection. When this occurs, I see the following error in the cable modem logs.
Can I have someone look into this?
Hello, I hope overall your weekend has been a good one. I am sorry this intermittent connectivity is hindering your online experience. I know you need a stable connection to get things done and your business depends on this. I promise I will take the right actions to help as this is the right team to help. Are you able to send a private message so I can locate your account? If you can include your name exactly as it appears on your account, your full-service address, and your account number? (or phone number) this would be perfect.
you may want to delete this post with personal information, and instead send it to the support bot via private message.