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Connectivity and managing Your Comcast Business network
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Business internet is unreliable

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marmas
Visitor

Business internet is unreliable

I have various business accounts for different locations. However, one location is particular experiences problems on a weekly basis. The internet is unstable, we lose connectivity from minutes to hours and all I get is that the area is experiencing problems. We've had Comcast technicians come out and verify that nothing is wrong at our location but that still does not resolve the problem. I cannot run a business this way. 

Official Employee

Re: Business internet is unreliable

I know how impactful any internet service issue can be when trying to run a business. I am more than happy to assist with the service concerns. Can you please reach out through private message with the name, address and phone number on the account and we'll work to get this resolved. 

mlee
New Member

Re: Business internet is unreliable

I am having problems with recurrent low download speeds.  Based on Comcast speed tests and other speed tests, they are as low 0.1.

 

This was not a problem at my old location, under what I was told, was an inferior plan to what I have now.   I can sit across the room from my router and get zip, other times it works perfectly.  I need to know I can rely on my business internet.  Recent experience Deluxe 25, is far less reliable than the service I had before.  I would not recommend this service to anyone.

 

Community Manager
Community Manager

Re: Business internet is unreliable

Hello, I hope your day is going well. I just wanted to send you a quick message because I noticed we never replied to this message.  How is the equipment working? 

khaleesi
Occasional Visitor

Re: Business internet is unreliable

Happens to me also.