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Business internet down intemittently

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sellsbread
Visitor

Business internet down intemittently

I have been having intermittent internet access problems for weeks now.  It can last for hurs with access being slow sometimes and unavailable at other times, then fine for a while. It does not appear the gateway is losing connection so much as no response from its uplink side. 

I hoped it would quit, but we seem to have it every day or so.  It is noticed usually in the mornings, but this afternoon as well.

Thanks,

David

 

Accepted Solution

Re: Business internet down intemittently

Just wondering if you are in the Philly area? I have the same problem...

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Accepted Solution

Re: Business internet down intemittently

Hello sellsbread,

 

We do apologize for the late reply to your query and issues with our service.

Based on your description of the issue and my diagnosis of it the IP-Gateway (Comcast Device) needs to be address.

 

I've just sent you private message with additional information to assist.

 

 

Thank you

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KMartin
Contributor

Re: Business internet down intemittently

Just wondering if you are in the Philly area? I have the same problem...

Community Manager
Community Manager

Re: Business internet down intemittently

Hello sellsbread,

 

We do apologize for the late reply to your query and issues with our service.

Based on your description of the issue and my diagnosis of it the IP-Gateway (Comcast Device) needs to be address.

 

I've just sent you private message with additional information to assist.

 

 

Thank you