Connectivity
Connectivity and managing Your Comcast Business network
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Visitor

Business internet: connection down intermittently for past 3 days in San Francisco

Can someone let me know if this is a known issue that's being worked on, or if it's just me?

 

Starting around Sunday, July 7, I've been having intermittent super-slowdowns or a completely non-existent connection. I can't stream video when this happens -- and this is critical when I'm videoconferencing from home. Please let me know what's up.

 

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Community Manager
Community Manager

Re: Business internet: connection down intermittently for past 3 days in San Francisco

Welcome schenker28.  As your services are handled by the National Accounts team, we have forwarded your request for assistance.  For direct assistance 1-866-511-6489.

 

Thank You

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Re: Business internet: connection down intermittently for past 3 days in San Francisco

Thanks, John, for the reply. I never heard from Comcast following your email, though. I called again myself and eventually got a support tech to come out, who managed to replace some splitters and improve my signal level.

 

However, I am still having intermittent outages in the evenings. I was at 35Mbps download speed all day, and then at 10pm it dropped to near-0 (0.05 Mbps) for the rest of the evening, so I had to stop work on a project.

 

Is there evening work being done that affects me (1267 Filbert St, San Francisco, 94109)? Or is there a problem that Comcast doesn't know about that needs to be fixed? The phone support people haven't been able to tell we whether or not Comcast is working on the problem.

 

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Re: Business internet: connection down intermittently for past 3 days in San Francisco

Still waiting for help. I called again last night and the rep said that the signal strength was too low and he'd need to send someone out to install a "signal amplifier" -- the line-splitting situation in my building had already been optimized by a previous call, yet I still get intermittent dropouts every night, presumably due to high usage by others sharing the same comcast "drop" in the building.

 

The phone rep said "I can send someone out in the next 4 hours" -- even though it was really late in the evening. So I agreed, had coffee, and waited.... Comcast never showed up.

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