Connectivity
Connectivity and managing Your Comcast Business network
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bummed
New Member

Business Class modem keeps losing it's configuration

For the last 2 months we have had our Netgear modem lose it's configuration several times. Our service is for 5 static ip addresses. This is the third modem we've had in this time. It has happened at least ten tiimes. It lost it yesterday at 4:00 pm then again by 6:00 pm. The support techs reset it but no one seems to care about fixing it. I can never speak to a supervisor or any up the technical ladder. How does one go about getting higher level technical support? I've been told a supervisor will call me twice but it has never happened.

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2 REPLIES 2
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theguitarstore
New Member

Re: Business Class modem keeps losing it's configuration

I feel your pain. This is amazingly bad service. Not good for businesses at all. I am about to lawyer up on these guys. Good luck.

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Community Manager
Community Manager

Re: Business Class modem keeps losing it's configuration

Welcome bummed.  We checked the configuration of the gateway associated with this account and while it appears ok, the device registers on the network as an SMCD3G.  If you will send me a private message with the Netgear RF AMC address we will folllow up the the Local Service center.

 

Thank You

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