Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Bringing in a new Comcast Business Connection but stuck in Construction Phase

The Comcast construction team for our order seems to have completed their work but they have not responded to the installation team to get the install complete. The construction was supposed to be complete in December and is still in a pending phase. We have called daily and the installation team has not received any response from the construction team. Construction team has not been around for almost 2 weeks now. The connection is at the pole outside our location and is just taunting us!

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Official Employee

Re: Bringing in a new Comcast Business Connection but stuck in Construction Phase

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that we have created a poor experience as this is not what we strive for. We are so lucky to have you and want to make sure we get this taken care of as quickly as possible. Can you please send us a private message with your name, the full address, and phone/account number?