Connectivity
Connectivity and managing Your Comcast Business network
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LeeThompson
New Contributor

Brief Connectivity Issues and Bad Cable Modem Recovery

Lately there's been a recurring issue where some kind of headend reset is occuring, the phone box reboots and the cablemodem resets but about 80% of the time, the cable modem does *not* recover and I have to power-cycle it.

 

 

Scenario A:

 

Cable Modem simply cannot route, the administration screens show everything in order.

 

 

Scenario B:

 

Cable Modem goes through a cycle of routing and not routing, usualy 1 minute of routing, 3 minutes of not and repeats.  Administration screens show everything in order.

 

 

The only solution for either of these is to power cycle the cable modem.

 

 

Cable Modem:

SMC SMCD3G-CCR (752-9244NA)

Hardware Version: 1.0

Firmware Version: 1.4.0.49.7-CCR

Operating Mode: RG

 

 

 

Issues:

 

1. The cable modem should be able to recover on it's own.

2. These resets are getting more frequent.   9/14/2012, 10/17/2012, 10/21/2012, 2/15/2013, 3/2/2013, 3/29/2013, 4/14/2013, 4/22/2013, 5/5/2013, 5/6/2013.

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3 REPLIES 3
LeeThompson
New Contributor

Re: Brief Connectivity Issues and Bad Cable Modem Recovery

And another one 5/6/2013.

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Community Manager
Community Manager

Re: Brief Connectivity Issues and Bad Cable Modem Recovery

Welcome Lee.   We have referred this issue to the Regional service center. A service tech will contact you to schedule a service call.

 

Thank You

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LeeThompson
New Contributor

Re: Brief Connectivity Issues and Bad Cable Modem Recovery

I don't think I'm at that point, mostly just was posting about the resets to see if others were seeing it etc.   It isn't frequent enough (yet?) that I would call support, in fact, if it was I wouldn't be posting here.

 

Someone from Comcast just showed up saying I had an appointment scheduled.  I made no such appointment and did not request one.  

 

I just wanted to discuss this issue.    Making appointments for me without my knowledge or consent is not appropriate.

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