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Bad route in Comcast router

travisz
Visitor

Bad route in Comcast router

Hi there.  I'm having an issue connecting to a website (keystonecollects.com) and found that a traceroute to the site hops back and forth between te-0-7-0-0-ar03.mckeesport.pa.pitt.comcast.net and te-0-5-0-0-ar03.mckeesport.pa.pitt.comcast.net.  I believe one or both of the routers have a bad route and this is causing the website to not load.  It is essential to reach this website.  Could someone please help with this?

 

Thank you,

Travis

travisz
Visitor

Re: Bad route in Comcast router

There is now a new route and the site is accessible.  Please feel free to close this.  Thank you.

Community Manager
Community Manager

Re: Bad route in Comcast router

Hi travisz. Thank you for the update.