Connectivity
Connectivity and managing Your Comcast Business network
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Visitor

Bad route in Comcast router

Hi there.  I'm having an issue connecting to a website (keystonecollects.com) and found that a traceroute to the site hops back and forth between te-0-7-0-0-ar03.mckeesport.pa.pitt.comcast.net and te-0-5-0-0-ar03.mckeesport.pa.pitt.comcast.net.  I believe one or both of the routers have a bad route and this is causing the website to not load.  It is essential to reach this website.  Could someone please help with this?

 

Thank you,

Travis

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2 REPLIES 2
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Visitor

Re: Bad route in Comcast router

There is now a new route and the site is accessible.  Please feel free to close this.  Thank you.

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Community Manager
Community Manager

Re: Bad route in Comcast router

Hi travisz. Thank you for the update.

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