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Bad connectivity NJ 07302

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Weifei_Li
Visitor

Bad connectivity NJ 07302

It may be due to hurrican Sandy: after the outage last week, this week the comcast connectivity is very poor. The connection was down every several minutes and the speed is very slow when connected. 

 

Anyone can take a look at the problem?

 

Let me know if you need any further info.

Accepted Solution

Re: Bad connectivity NJ 07302

Thx Weifei for the pics.You got some really bad upstream signals looking from upstream power being that high, it should be around +5 ~ 45. You need a tech call and ask them to check the upstream signal and BER while they are at it.

 

EP

View solution in context
Weifei_Li
Visitor

Re: Bad connectivity NJ 07302

No one takes a look at this? Or comcast doesn't care about their service as long as customers keep paying money? 

Epoisses
New Contributor

Re: Bad connectivity NJ 07302

Hiya Weifei, we would like to help, but we need more info, give us your gateway's channel levels.

steps -

1. log into the gateway by typing 10.1.10.1 while directly connected to it (default unless you changed it)

2. go to gateway summary

3. click on cable modem tab then take some screen and post it

 

Ofcourse you can contact 1-800-391-3000 for support. I've used that many time and there is always some one there.

 

EP

Weifei_Li
Visitor

Re: Bad connectivity NJ 07302

Here is the snapshot of channel levels:

 

comcastGateway1.JPG

 

comcastGateway2.JPG

 

 

 

 

 

Epoisses
New Contributor

Re: Bad connectivity NJ 07302

Thx Weifei for the pics.You got some really bad upstream signals looking from upstream power being that high, it should be around +5 ~ 45. You need a tech call and ask them to check the upstream signal and BER while they are at it.

 

EP

Weifei_Li
Visitor

Re: Bad connectivity NJ 07302

Thanks a lot for your help. What is the contact info to place a tech call? What I can find online is for Xfinity.

Thanks a lot!

Epoisses
New Contributor

Re: Bad connectivity NJ 07302

Comcast's tech support number is: 1-800-391-3000. Once again mention them of upstream issue and wanting a tech call!

 

Glad to help Cat Wink

 

EP

Weifei_Li
Visitor

Re: Bad connectivity NJ 07302

Thanks a lot! You are pretty helpful.

 

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