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I'm sorry to hear about this experience. I would be happy to have a tech come out and swap the modem. If this is something you would like done please send me a private message with your account number and what days and time-frames would work.
thank you for your response. It turns out that there were multiple issues with my phone call to Comcast - starting with the fact that my call was routed to the Home service customer support rather than the Business service Customer support - and the three customer service people I spoke to never seemed to understand it when I told them that I had a business account with Comcast. Once I finally got transferred over to the Business Service Customer support (after a couple of hours and after a second phone call), we were able to determine that, in fact, my modem is fine - it was a switch that had gone bad. We are limping along at the moment with the internet up and running on a couple of our computers until I get my new switch tomorrow.
I'm glad to hear you were finally able to get a hold of a business rep and they were able to find out what this issue was. In the future if you do not already have it the business support number is 800-391-3000.