Connectivity
Connectivity and managing Your Comcast Business network
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AD
New Member

Bad Connection issues

I posted on here last night I thought, and checked back today, but my post is gone. 

 

Anyway I am having horrible connections issues. This is after restarting my modem twice. 

 

DOWNLOAD SPEED

.93Mbps

UPLOAD SPEED

.64Mbps

PACKET LOSS

1.2%

LATENCY

50ms

JITTER

10ms

 

It is also intermittent. Connection will be okay one second then really bad the next. 

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2 REPLIES 2
Community Manager
Community Manager

Re: Bad Connection issues

Welcome AD.  We have engaged the Regional Support Center to assist with resolution of this issue.

Thank You

 

 

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Community Manager
Community Manager

Re: Bad Connection issues

HI AD.  Our Regional Support Center informed us that the Service Level applied to your account was incorrect.  This was corrected and should resolve the issue.  Please let us know if the issue persist.

 

Thank You

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